top of page

Terms and Conditions

​

Effective date: 27 September 2025

 

1. Introduction

Welcome to MyPetDragons.uk (“we”, “us”, “our”). By accessing or using this website (the “Site”), you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our Site or purchase our products.

These Terms govern your use of our Site and the sale of products available through it. Please read them carefully.

 

2. Contact Information

 

3. Eligibility

You must be at least 18 years old to place an order through this Site. By using the Site, you confirm that you are legally capable of entering into binding contracts.

 

4. Products & Descriptions

We aim to display accurate product descriptions, images, and pricing. However:

  • Colours and images may vary depending on your device.

  • Product availability is subject to change without notice.

  • We reserve the right to discontinue or modify products without liability.

 

5. Prices & Payment

  • All prices are shown in GBP (£).

  • Prices may change at any time without notice.

  • Payment must be made in full before your order is processed.

  • Payments are securely processed via our chosen payment gateway providers.

 

6. Orders & Contract

  • When you place an order, you will receive an email confirmation. This does not mean your order has been accepted.

  • A contract is formed only when we dispatch the goods and send you confirmation of shipment.

  • We reserve the right to refuse or cancel any order if:

    • Payment cannot be processed

    • There are errors in pricing or description

    • We reasonably suspect fraudulent activity

 

7. Shipping & Delivery

  • Delivery times are estimates only and not guaranteed.

  • We are not responsible for delays caused by courier services, customs, or other factors beyond our control.

  • Risk of loss or damage passes to you once the goods are delivered.

 

8. Returns & Refunds

  • You have a legal right to cancel your order within 14 days of receiving the goods, without giving any reason.

  • Goods must be returned in original condition and packaging.

  • You are responsible for return shipping costs, unless the product is defective or incorrect.

  • Refunds will be processed within 14 days of us receiving the returned goods.

 

For more details, please contact us at david@mypetdragons.uk.

 

9. Intellectual Property

  • All content on this Site (images, text, logos, graphics, designs, etc.) is owned by or licensed to us.

  • You may not copy, reproduce, modify, or distribute any part of this Site without our written consent.

 

10. Acceptable Use

You agree not to use the Site:

  • For unlawful or fraudulent purposes

  • To transmit viruses, malware, or harmful code

  • To attempt to gain unauthorized access to the Site or its systems

  • To infringe upon the rights of others

 

11. Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our Site or products.

  • Our total liability to you for any loss or damage shall not exceed the price paid for the product giving rise to the claim.

  • Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud.

 

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, availability, or policies of these sites.

 

13. Privacy

Your personal data is handled in accordance with our Privacy Policy. Please review it carefully to understand how we process your data.

 

14. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a new “Effective Date.” Continued use of the Site after changes means you accept the new Terms.

 

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

​

bottom of page